Santa Call refund policy and remakes

A Santa Call refund is available for unused credits requested within 14 days of purchase, and for a paid recording with a clear technical defect that we cannot resolve with a satisfactory remake. If a generated recording clearly mispronounces the name you supplied, contact us within 14 days of that generation. We will offer a remake or refund of the affected message.

This policy covers purchases made through Santa Call’s Waffo checkout. A free preview is free and has no payment to refund. Your legal consumer rights, including any mandatory cancellation or digital-content remedies, are not limited by this policy.

If our service reports that a full recording failed, its message credit is returned automatically. You can try again once the service is available. A generation that is still in progress may take about a minute; please wait for the result before starting another one. Daily capacity limits may temporarily pause new recordings without spending your credit.

If you were charged but have no code, first check the browser you paid in, then your email and spam folder. You can also use the code-recovery form on the pricing page. If that does not work, email us with the checkout email and receipt reference so we can locate the purchase.

Email hello@santacall.app from the email used at checkout. Include the receipt reference, whether you want help with unused credits or a recording, and a brief description of the problem. For a pronunciation issue, tell us how the first name should sound. Do not send card numbers, a child’s full name, address or other sensitive information.

We aim to reply within two business days. We may ask for the downloaded audio or recording link if needed to understand a technical fault. Because our audio links expire after 24 hours, please keep your downloaded copy if you need us to review it later. A refund goes through Waffo to the original payment method; the time before it appears depends on the payment provider.

For a partly used pack, a refund of an affected message is calculated from the pack price divided by the number of purchased messages. Used, successfully delivered recordings are ordinarily not refundable merely because you changed your mind, unless applicable law provides otherwise. Listen to the free preview before buying to decide whether the voice suits your family.

Download the WAV within 24 hours. An expired link does not delete a copy already saved to your device, but we cannot recover our deleted file. If you accidentally miss the download window, contact us; we will look at the circumstances and try to help. You can read the terms and privacy policy before ordering.